2015 Jan -2016 Dec

Life Science Professional Services Consultant

  • Perform gap analysis to determine customization and project planning purposes;
  • Provide high-level estimates for design and implementation efforts;
  • Responsible for the gathering of business objectives and solutions design;
  • Participate in the development, configuration, QA and deployment of the overall solution;
  • Plan and participate in application training for customers and create appropriate documentation for referencing best practices and knowledge transfer;
  • Troubleshoot and resolve complex situations;
  • Research and retrieve information needed to serve client needs;
  • Support improvements of the implementation guidelines, collateral and practices by recommending changes to business process, systems configuration and implementation procedures;
  • Deliver a high level of commitment to client success and provide timely and quality services that meet or exceed expectations;
  • Effective and powerful communication with Elsevier and Customer Project Managers and sponsors;